Frequently Asked Questions
Everything you need to know about your next step in comfort and style.
How do Lems shoes fit compared to traditional footwear?
Our shoes are designed with a wide toe box to allow for natural toe splay. Most customers find they fit true to size, but we recommend checking our specific size guide for each model as some styles may run slightly small.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Are Lems shoes vegan-friendly?
Many of our most popular styles are 100% vegan. You can easily identify these products by looking for the 'Vegan' tag on the product description page.
How should I clean and maintain my Lems?
For canvas and synthetic models, we recommend hand washing with warm water and mild soap. For leather models, use a damp cloth and a specialized leather conditioner to maintain the material's integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for eligible orders.